396 Bet Privacy Policy

Your personal information is completely safe with us. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026

Protecting Your Information Our Commitment

396 bet believes in transparency — that's why our Privacy Policy is written in plain, straightforward language

Encrypted Protection

Every transaction and piece of personal information is protected with bank-grade SSL encryption. No third party can access your data.

Your Data Is Never Sold

396 bet never sells your personal information to third parties. No data is shared with advertisers or data brokers.

Your Control

You can view, correct, or request deletion of your stored information at any time. You are always in control of your data.

Secure Data Storage

Our servers operate in accordance with international security standards. Security is ensured through regular audits and penetration testing.

Opt-out option

You can opt out of marketing emails or notifications at any time. Manage your communication preferences as you see fit.

Transparent Policies

Our Privacy Policy is written in plain, easy-to-understand language — no complex legal jargon. You will know exactly what we do with your information.

1Introduction

Welcome to 396 bet. We, 396bet.onl, operate an internationally licensed online betting and gaming platform. When you visit our website or create an account, we collect certain information. This Privacy Policy explains in detail what information is collected, why it is collected, how it is used, and the steps we take to keep your data secure.

By using 396 bet's services, you are agreeing to this Privacy Policy. We encourage you to read it carefully before creating an account. If any part is unclear, our support team is always ready to help.

This Privacy Policy applies only to the 396bet.onl website and its associated services. Third-party websites and payment providers have their own separate privacy policies.

2What Information We Collect

396 bet only collects information we need to provide our services. We do not collect data beyond what is necessary. Below is a detailed breakdown of what we collect:

Type of Information Example Purpose of Collection
Identity Information Full name, date of birth, national ID number Age & Identity Verification (KYC)
Contact Information Email address, mobile number Account Management & Support
Financial information Payment method, transaction history Deposit & Withdrawal Process
Device Information IP address, browser type, operating system Security & Fraud Prevention
Gaming Information Betting history, win and loss records Responsible Gaming Monitoring
Cookies Data Session data and preference settings Improving User Experience

A copy of your ID or passport is collected solely for the KYC verification process and is stored with the highest level of security.

3How Your Information Is Used

396 bet uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. Below are the purposes for which we use your information:

  • To create, manage, and secure your account
  • To process deposit and withdrawal transactions
  • To complete the KYC process for age and identity verification
  • To detect and prevent fraud, money laundering, and illegal activities
  • To send you promotions and bonus offers tailored to your preferences (with your consent)
  • To provide customer support and resolve complaints
  • To monitor responsible gaming practices and issue alerts when necessary
  • To meet legal obligations and prepare reports for regulatory authorities
  • To improve website functionality and enhance the user experience

If you no longer wish to receive marketing communications, you can opt out at any time by contacting our support team. Please note that essential account-related messages will continue to be sent.

4Who Your Information Is Shared With

396 bet never sells your personal information. In certain limited cases, we may share limited data with trusted third parties. In all such cases, strict confidentiality agreements are in place.

  • Payment Provider: Necessary information is shared with payment partners including Mobile Banking, Nagad, and Rocket to process transactions
  • Identity Verification Service: Identity information may be shared with approved third parties for KYC verification
  • Law enforcement agencies: Disclosure of information is mandatory in response to a court order or valid legal request
  • Regulatory Authority: Required reports are submitted to the licensing authority
  • Technology Service Provider: Limited data is shared under strict agreements for cloud storage and cybersecurity services

Your information is never shared with advertisers, data brokers, or for any other commercial purpose. This is a commitment from 396 bet.

5Cookie Policy

396 bet uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience. We use the following types of cookies:

  • Essential cookies: Required for login sessions and site security — the website cannot function properly without these
  • Functional Cookies: Used to remember your language preferences and settings
  • Analytics Cookies: Monitors website usage to help improve our services
  • Marketing Cookies: Used to show you relevant offers based on your preferences (with your consent)

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6Data Protection Measures

396 bet follows the highest industry standards to protect your information. Our security measures include:

  • All data transmissions are secured with 256-bit SSL/TLS encryption
  • Passwords are stored using bcrypt hashing and are never saved in plaintext
  • Two-factor authentication (2FA) is available for your account
  • Regular third-party security audits and penetration testing are conducted
  • AI-powered fraud detection system to identify suspicious logins and transactions
  • Strict data access controls and privacy training for all staff

Our servers operate in compliance with the international ISO 27001 information security standard and are regularly audited by independent auditors.

7Data Retention Period

396 bet does not retain your information longer than necessary. Below are the retention periods for different types of data:

  • Account information: For the duration the account is active and for a minimum of 5 years after closure (legal requirement)
  • Transaction Records: Up to 7 years in accordance with financial regulatory law
  • KYC documents: Up to 5 years after account closure
  • Gaming History: 3 years for responsible gaming monitoring
  • Cookies & Session Data: After session expiry or a maximum of 1 year
  • Support Messages: Up to 2 years after the issue is resolved

Once the retention period expires, data is automatically deleted securely or anonymized.

8Your Rights

As a 396 bet member, you have certain important rights regarding your personal information:

Your Data Rights

At 396 bet, you have full control over your information

Right to Access Your Data

You can request to know what information we hold about you at any time.

Right to Rectification

Contact support to correct any inaccurate or outdated information and we will update it promptly.

Right to Erasure

You may request deletion of any data we hold that is not required by law.

Right to Data Portability

Request your data in a standard portable format and we will provide it.

Right to Restrict Processing

In certain circumstances, you may request that the use of your data be temporarily restricted.

Right to object

You may object to your data being used for marketing purposes and opt out at any time.

To exercise any of the above rights, email us at [email protected]. We aim to respond within 30 business days.

9Minor Protection

396 bet's services are strictly for adults aged 18 and over. We never knowingly collect personal information from minors.

  • Date of birth is verified at the time of registration
  • Proof of age documents may be requested in cases of suspected underage activity
  • Any account identified as belonging to a minor will be closed immediately
  • No data is retained from them, and any collected information is deleted

If you know of a minor using 396 bet, please contact us immediately. Protecting minors is our highest priority.

10Policy Changes

396 bet may update this Privacy Policy from time to time. When changes are made, we will notify you in the following ways:

  • Full details of any changes will be sent to your registered email
  • A notice will be posted on the website homepage
  • The "Last Updated" date at the top of this page will be changed
  • A pop-up notification will be shown at login whenever significant changes are made

Continued use of our services after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

11Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. Our dedicated privacy team will work to resolve your matter promptly.

Email: [email protected]

Response Time: Within a maximum of 30 business days

About Privacy General Inquiries

What our users ask most

No, 396 bet does not directly store your card number or CVV. All payment information is processed through a PCI-DSS certified payment gateway. We only retain the transaction reference number and amount.

In certain cases, limited data may be processed on international servers for technology service providers or KYC verification services. In all such cases, strict data protection agreements are in place and GDPR-compliant standards are upheld.

Upon account closure, marketing data and profile information will be deleted. However, financial transaction records and KYC documents must be retained for a set period (typically 5–7 years) as required by law.

No, nobody can see your password — not even our staff. Passwords are hashed using the bcrypt algorithm and are never stored in readable form. If you forget your password, it must be reset; there is no way for anyone to retrieve your old password.

Yes. If a security breach occurs and your information is at risk, we will notify you by email within 72 hours with full details and help you take the necessary protective measures. Transparency is our core principle.

Your information is safe — play with complete peace of mind!

Your privacy is fully protected at 396 bet. Open an account today and enjoy over a thousand games.

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